Refund policy

Below you will find the legally required information on the conditions and consequences of the right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period shall be fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last item.

Exercise of the right of withdrawal

To exercise your right of withdrawal, you must inform us (WARDOW GmbH, Magdeburger Straße 5, 14641 Wustermark, fax: +49 (0)331 58291301, email: service@wardow.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email).

You may use the attached model withdrawal form for this purpose, but this is not mandatory.

You may also complete and submit the model withdrawal form or any other clear statement via the contact form. If you make use of this option, we will promptly (e.g. by email) send you a confirmation of receipt of your withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction (e.g. PayPal, credit card, Klarna payment, mobile payment methods or bank transfer), unless you have expressly agreed otherwise. In no case will you be charged any fees for such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

Return of goods

You shall send back the goods or hand them over to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

The consumer shall generally bear the direct costs of returning the goods.
If we provide you with a return label for returns within Germany, we shall bear the return shipping costs incurred. For returns from abroad, the consumer shall bear the costs of returning the goods.

Compensation for loss of value

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

To
WARDOW GmbH
Magdeburger Straße 5
14641 Wustermark
Fax: +49 (0)331 58291301
Email: service@wardow.com

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods:
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Date

(*) Delete as appropriate.

Note on reimbursement:

The reimbursement will generally be made using the means of payment used for the order. For payments made via PayPal, credit card or mobile payment methods, the reimbursement will be processed via the respective payment service provider. For payments made by bank transfer, the reimbursement will be made to the bank account used for the payment.